Requisition ID: 51674Domain: Support Functions/OtherContract type: PermanentSchedule: Full-TimeEQUANS are recruiting for a Social Value Officer / Community Experience Officer to be based in Belfast. This is a permanent full-time role working 37.5 hours per week. On offer is a salary of between £25,000 and £30,000 depending on experience and benefits packageGeneral OverviewThis is a dual role 60% Social Value Officer: 40% Community Experience OfficerSocial Value:To co-ordinate and deliver Social Value outputs on multiple contracts in line with bid commitments and agreed timescalesTo ensure Social Value commitments on all regional projects are effectively and accurately recorded and reported consistent with internal processes.To promote SV activity internally and externally to support understanding and buy-inTo support with content for Bids and Tenders aligned to regional and client objectives and priorities.To be a collaboration, open and supportive member of the North Social Value TeamCommunity Experience:To provide effective liaison between the Site Team and members of the public affected by our workDelivering a consistent service across the Region.Key AccountabilitiesSocial Value:Coordinate and facilitate SV delivery, aligned to Covenants (eg EDAC, Care Leavers, Armed Forces), commitments on multiple projects such as site visits, work experience and Equans Engage WorkshopsSupport in the development of innovative programmes/workshops to address the needs of stakeholders and partners.Attend and promote the company at employment and careers events.Maximize internal and external awareness of SV successes (eg Social Media)Produce high quality case studies for all SV activity to be used internally and externally.Provide current and accurate information to the Social Value Manager aligned to Social Value commitments and identify risks and issues to the Social Value Manager in a timely manner.Accurately record all activity on internal trackers and AIMS.Produce high quality, accurate reports, aligned to internal requirements and deadlines for multiple projects.Support on the production of bid content ensuring commitments are innovative, ambitious yet achievableDevelop and maintain effective networks with all relevant contacts to ensure the Social Value commitments are delivered in the most effective way.Where required, represent the company on local focus groups in association to education, employment and skills developments and opportunities.With the support of the Social Value and HR Manager co-ordinate the full recruitment process for trainees, apprentices, and graduates (TAG’s)In collaboration with TAG’s, their Mentors and Line Managers, support the Review Process to maximise successful completion study programs.Maintain close relationships with all members of the SV Team across the North Region to promote collaboration, partnership working and sharing of good practiceDelivery against contractual SV commitments on all regional contracts in a creative, inclusive, and cost-effective way thereby raising the standard of operational delivery to our customers and communities.Timely and accurate recording to the Social Manager of all SV data and the production of internal and external reportsRaising and maintaining the profile of SV internally and externallyUnderstanding of clients and operational key aims and objectives.Maintaining commitment to SV from key stakeholders within the business and externallyTo be responsible with the support of the Social Value Manager for the delivery of agreed Social Value commitments on specific projects in the North.With the support of the Social Value Manager identify and develop relationships with key stakeholders and partners to address Social Value commitments aligned to Client strategic objectives and priority groups (e.G. Hard to Reach Groups including Ex-Offenders, NEET, SEND, Ex-Military, BAME, Care Leavers, Women etc)To ensure strong relationships are established and maintained internally and externally to support delivery of SV commitments.Act as STEM Ambassador (STEM Ambassador Program) and Enterprise Advisor (Careers and Enterprise Company) aligning activity to SV commitments.To be responsible for accurate and timely data capture, recording and reporting on specific projects in the NorthTo be a collaborative and supportive member of the North Social Value Team to promote excellence and innovation in Social Value delivery across the regionCustomer Experience:To keep all Tenants fully informed as to the programme of events regarding their particular dwelling.To regularly visit Tenants to establish and resolve any problems that may arise or have already arisen.To work closely with the Client and their representatives (including Housing Department) in ensuring good relations are maintained with the Tenants and the expeditious execution of the works.To immediately inform the Site Manager of any serious problems arising.To prepare a report every week for the Site of events occurring / affecting Tenants. This report is to include: All complaints or problems encountered and how they have been remedied, confidential notes on problem addresses.To be responsible for meter readings at Contract and Decant Houses where appropriate.To deal with customer complaints in accordance with the QA Procedure.To provide Handover Packs and instruct on new installations.Respond courteously and promptly to all customer queries and complaints and ensure a copy is sent to the Site Manager.Accurately record all customer complaints and process as per QA procedure.Keep customer informed as to action taken in respect of their complaints.Compile and distribute the mandatory reportsTo provide all stakeholders an “exceptional” customer service experienceDrive continuous improvement within the liaison role taking on new initiatives and embedding into the region.To provide effective liaison between the Site Team and members of the public affected by our work. Delivering a consistent and seamless service across the region.To assist in the smooth running of contracts both existing and new, to ensure timescales are metDeal effectively and professionally any customer claims or complaintsTo keep all Tenants fully informed as to the programme of events regarding their particular dwelling and surrounding areasTo work closely with the Client and their representatives (including Housing Department) in ensuring good relations are maintained with the Tenants and the expeditious execution of the worksTo immediately inform the Site Manager of any serious problems arisingTo be responsible for accurate and timely data capture, recording and reporting on specific projects in the NorthKey RelationshipsSocial Value:Social Value ManagerNorth Social Value TeamOperational Teams on specific projectsBid Development / Commercial Teams on specific projects.Local partners / stakeholders (e.G., Educational and Third Sector organisations)Customer Experience:Social Value Manager (NE&C)Customer Experience Manager (NE&C)Tenant Liaison Officer (NI)North Social Value TeamOperational Teams on specific projectsCustomer CareClient Liaison Teams/Housing OfficersLocal ResidentsLocal StakeholdersWhat can we offer you?On offer is a competitive salary and benefits package, which includes; Pension Scheme24 days annual leave (+ public holidays)Life Cover equivalent to 1 times annual salary24/7 Employee Assistance Program and access to mental wellbeing appEmployee discount shopping schemes on major brands and retailersGym membership discountsCycle to work schemeBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesWho are we looking for?Essential:Self-motivated but also able to work as part of a team.Enthusiastic, Supportive, Empathic, AdaptableGood at developing and maintaining relationships with wide range of stakeholders.Confident communicator with ability to talk to people of various educational, social, and ethnic backgrounds.Strong attention to detailConfident in producing, analyzing, and interpreting numerical data.Strong literacy skills to support production of reports, case studies and social media posts.Strong IT skills (all aspects of Microsoft Office Suite – Excel, PowerPoint)Exceptional organizational / time management skillsAble to work independently on multiple projects prioritizing workload to meet deadlines.Professional and Smart appearanceExperience of working with young people/apprenticesFlexible – will be required to travel on a regular basis to site and client locations.Full Driving LicenseDesirable:Experience of working with young peopleKnowledge of TOM’s FrameworkKnowledge of Social Value legislation in the UKKnowledge of Apprenticeship SchemesKnowledge and understanding of construction in social housing for both internal and external worksPrevious Resident Liaison experience within the construction/social housing sectorWho are we?EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.EQUANS is a Bouygues group company.What’s next?If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.